Arrival & Transitional Case Manager

Company: Journeys End Refugee Se
Location: Buffalo
Posted on: February 14, 2026

Job Description:

Job Description Job Description Organizational Description Journey’s End Refugee Services, Inc. (JERS) is an Equal Opportunity Employer and seeks to employ the best qualified personnel without regard to race, religion, color, national origin, citizenship, age, sex, sexual orientation, gender identity, marital status, or any other reason prohibited by law. Journey’s End is committed to providing refugees with the resources and support they need to become successful, active, and contributing members of the Western New York community. The ideal candidate is self-directed, collaborative, and committed to working in a team-based environment. Position Summary The Arrival and Integration Case Manager (AICM) is a member of the Community Integration Services Team and is responsible for welcoming and providing case management services to a limited number of newly arriving refugees, as well as delivering ongoing integration support to post-resettlement and other eligible JERS clients beyond the initial 90-day resettlement period. The AICM works closely with community partners, external stakeholders, and staff across JERS departments—including Legal, Education, and Employment—to ensure clients access essential services and progress toward self-sufficiency. The AICM must exemplify Journey’s End’s core values, including intercultural responsiveness, integrity, person-centered practice, empowerment, and exemplary service. Primary Responsibilities Resettlement / Pre-Arrival & Initial Resettlement (PIR) (25%) Review assigned case files and coordinate pre-arrival preparations for incoming clients Locate and secure housing for a limited number of new arrival cases Coordinate with partners to ensure proper furnishing and home setup in accordance with program guidelines Meet refugees at the airport upon arrival Provide new arrival orientation, including education on rights and responsibilities in the U.S. Ensure clients are connected to eligible services, including public benefits, school enrollment, medical care, and other required supports Conduct at least two home visits during the 90-day resettlement period Ensure all core resettlement requirements are met within the required 90-day timeframe and that cases are progressing toward self-sufficiency Track and document client financial expenditures during the PIR period Prepare case notes and reports in accordance with federal grant and cooperative agreement requirements Attend all PIR-related calls conducted by national office CWS Integration & Ongoing Case Management (75%) Maintain an ongoing caseload of post-resettlement and integration clients requiring a range of services, including housing assistance, public assistance, Medicaid, and other supports Provide culturally competent, trauma-informed, and strengths-based services to a diverse client population Complete client intakes, assessments, and individualized service plans for newly referred clients Document all services and client progress in electronic case management systems Balance client advocacy with empowerment-focused service delivery Assess and assist clients referred internally through JERS Legal, Education, Employment, and other departments Participate in mandatory walk-in coverage on a rotating basis Assess walk-in clients for program eligibility and service needs and ensure timely intake and service provision Conduct screenings and provide support for social care navigators through the WNYICC program Maintain a shared appointment calendar Collaboration, Communication & Community Engagement Engage in regular communication with supervisors and leadership, including attending meetings and monitoring email and Microsoft Teams Maintain detailed, accurate, and timely written case notes and documentation Serve on coalitions or committees representing the needs of refugees and immigrants, as assigned Perform other duties as assigned Qualifications : Required Bachelor’s degree in Social Work or a related field, or an equivalent combination of education and experience Minimum of one year of experience providing direct client services in a human services setting (e.g., case management, social work, employment counseling) Ability to communicate clearly and effectively in written and verbal English Proficiency with email and Microsoft Office applications Ability to work respectfully and effectively with diverse client populations across a variety of settings Demonstrated ability to respond to complex client needs using creative, flexible, and solution-focused approaches Strong ability to work collaboratively as a member of a multidisciplinary team Valid driver’s license and ongoing access to an insured vehicle Preferred Experience working with refugees, immigrants, asylum seekers, or other displaced populations Familiarity with trauma-informed, strengths-based, and culturally responsive service delivery Experience conducting client intakes, assessments, and case documentation Ability to remain calm, organized, and professional in fast-paced or unpredictable environments Proficiency in a language other than English commonly spoken by agency clients Experience using electronic case management systems

Keywords: Journeys End Refugee Se, West Seneca , Arrival & Transitional Case Manager, Social Services , Buffalo, New York