Case Manager-Casey House - 304

Company: Pinnacle Community Services
Location: Niagara Falls
Posted on: February 13, 2026

Job Description:

Job Description Job Description Case Manager - Full-Time position, (35 Hours Per Week) Degree: Associates Degree in Human Services, or a related field (Bachelor's degree preferred) Experience: Relevant experience in crisis intervention and residential settings, reflecting the specific needs of at-risk youth case management at Casey House POSITION OVERVIEW: The Youth Services Case Manager is responsible for supporting the Residential Shelter team in Case Management in addition to demonstrating knowledge of the mission and services of the Agency. BENEFITS: Health insurance with an HRA account (HRA-80% of the deductible), vision, and dental plans available (health insurance begins 1st day of month after 30 days of work service) Employees working at least 1,000 hours per year and who opt out of health insurance either upon hire or during the open enrollment period will receive a $750 lump-sum payment Flexible Spending accounts for both health and dependent care Employee Assistance Program available Employer paid short- and long-term disability insurance available Employer paid life insurance with the option to purchase additional coverage at group rates (available the 1st day of month after 30 days of work service) 401k Retirement Savings Plan – Agency contributes 1% of an employee’s salary after 1 year of service yearly AND in addition matches the first 3% that the employee contributes to their 401k Plan Mileage Reimbursement 15 Paid Time Off days, (PTO) in the first year (buy back, carryover, and transfer to Long Term Sick bank is also available at calendar year-end of unused PTO) Employee receives yearly - 1 floating holiday and 13 recognized Agency holidays 1 Wellness Day yearly Wage/Longevity Bonuses available Attendance Bonus available bi-annually Bereavement Leave – 4 work days of leave with pay available Staff Recognition/Staff Appreciation events Team Building and In-House training available offering learning and educational opportunities QUALIFICATIONS/EXPERIENCE: Associates Degree in Human Services (or related field) and one year experience required At least one year experience working with runaway, homeless, and at-risk youth in community-based or residential settings Experience in crisis intervention, case management, or counseling in a residential setting is a plus Valid NYS Driver License and use of personal vehicle during work hours Proficiency in Microsoft applications (i.e. Word, Excel, PowerPoint, Outlook, etc.) and ability to use web-based databases Comfort and professionalism in using email and other digital tools to communicate and document work effectively AGENCY EXPECTATIONS: Reports all suspected child abuse/neglect to NYS Hotline with supervisory approval Attends and participates in appropriate Agency staff trainings and meetings and program supervision Advocates for cultural diversity/sensitivity as appropriate Experience and knowledge on the use of computers, cell phones and a broad understanding of using the Internet and email in the workplace Effectively communicate with consumers, community partners and Agency staff including accurate documentation Participate actively in ongoing professional development Meets with Program Supervision on a regular, planned basis JOB RESPONSIBILITIES: Provide ongoing crisis services, positive youth development, trauma informed care, and support for (RHY) runaway, homeless and at-risk youth in an emergency shelter Complete program prescreening interviews and intake paperwork for new residents Interview, develop, and implement treatment plans in cooperation with individual youth Provide direct case management services to residential and non-residential clients Assess the needs of youth and make referrals to appropriate community agencies and resources; advocate for youth in community to ensure service needs are being met/maintained Maintain caseload of youth in residence and complete 30, 60, 90 day follow-up reports for discharged youth Establish working relationships with referral sources and other related service agencies Maintain residential and non-residential client files in compliance with regulatory agencies and complete paperwork in a timely manner Keep records for evaluating and statistical reporting to funding agencies Review current practices to advocate for change when needed, particularly those needed by RHY Participates actively in RHY training and education Educate youth in shelter on various topics including but not limited to HIV, AIDS and other items as determined by program guidelines. Orient youth to group home including resident guidelines, fire safety, etc. Team with program staff in order to provide consistency of services Transport clients as appropriate Represent Agency and Program in the community; conduct school and community presentations for the purpose of educating youth about program services Provides outreach for Casey House services to youth, agencies, personnel, families, schools, etc. Attends and participates in appropriate Agency staff trainings and meetings PHYSICAL/ENVIRONMENTAL DEMANDS: Job performed in Residential Shelter setting Daily local travel Occasional lifting (15 pounds or less) Occasional standing/sitting Moderate stress Regular PC/computer work DISCLAIMER: The information contained in this job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of this position. EOE Statement: It is the policy of Pinnacle Community Services, Inc. to provide equal opportunity in employment and delivery of those we serve without regard to hire, promotion, layoff, recall or other terms and conditions of employment because of race, creed, age, color, sex, sexual orientation, religion, disability, national origin, gender identity, citizenship of any person, immigration status of any person who is not a citizen of the United States, or any other category protected by law. The prohibition of discrimination includes harassment. The people we serve include all those we serve and people service groups who request and are eligible for Pinnacle Community Services, Inc. Ongoing training is provided to assure adherence to this Policy. Pinnacle Community Services, Inc. is an Equal Opportunity Employer.

Keywords: Pinnacle Community Services, West Seneca , Case Manager-Casey House - 304, Social Services , Niagara Falls, New York