IT Systems Administrator
Company: ComTec Solutions
Location: Rochester
Posted on: April 19, 2024
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Job Description:
Description: JOB SUMMARY:The Systems Administrator is a highly
skilled technical resource that provides onsite and remote support
for customers on deployed technologies. The Systems Administrator
is responsible for providing proactive and reactive services to new
and existing customers in support of their IT infrastructure.**This
job is On-Site at our Rochester, NY Office to service area
customers; qualified candidates must be located in, or willing to
relocate to, the Rochester/Buffalo/Syracuse, New York
area.**REPORTS TO: IT Team LeadDIRECT REPORTS: NoneESSENTIAL
FUNCTIONS: - Respond to customer inquiries in a courteous and
professional manner - Create, document, and escalate issues and
problems according to ticketing standards and SLAs - Monitor
assigned tickets and tasks and provide service or escalation as
necessary - Provide support for escalated service desk tickets
following established protocols - Provide desktop, server and
network support (including administering and maintaining end user
accounts, password resets/unlocks, and email setup and support) -
Deliver technical customer support over the phone and in person -
Perform remote and onsite scheduled maintenance - Accurately enter
and maintain case information including notes and
resolutionADDITIONAL RESPONSIBILITIES: - Adhere to departmental
policies for reporting and managing requests and change control -
Participate in emergency on call rotation schedule - Internal IT
Support as needed - Identify sales opportunities and pass the
information to correct team members - Maintain daily timesheet and
expense report entries and submit them accurately and timely -
Other duties as requiredRequirements:TECHNICAL SKILLS:
Keywords: ComTec Solutions, West Seneca , IT Systems Administrator, Other , Rochester, New York
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