Delivery Operations Coordinator

Company: Ashley | The Wellsville Group
Location: Batavia
Posted on: January 24, 2026

Job Description:

Our Batavia, NY location is looking for a detail-oriented Delivery Operations Coordinator to manage scheduling, coordinate with guests, and support our delivery teams. You’ll ensure every delivery runs smoothly and every guest has a great experience! What You’ll Do: Scheduling & Guest Communication - Monitor and organize the inbox daily, responding promptly. - Schedule deliveries accurately—confirm addresses, order details, phone numbers, and explain the process clearly. - Contact guests to book deliveries, share operating hours, and keep communication consistent. - Follow up daily until every delivery is confirmed. Performance & Guest Support - Meet or exceed KPIs for scheduling efficiency, on-time delivery, and guest satisfaction. - Submit Route Change Forms and Account Reviews, following up to resolve issues. - Track deliveries in real-time to ensure accuracy and timeliness. - Respond quickly to guest inquiries via Podium and other channels, aiming for one-call resolutions. - Take on additional tasks as needed to support the team. What You Bring: - Strong computer skills, including typing and Microsoft Office. - Clear, professional phone presence. - Customer service experience (preferred). - Ability to multitask and stay focused in a busy environment. - Comfortable sitting for up to 4 hours at a time. - High School Diploma or GED. The Environment: - Fast-paced office setting that rewards organization and adaptability. - Monday-Friday 8AM-430PM, rotating Saturdays 8AM-430PM - After training is complete, we can discuss a hybrid work option! Compensation details: 17 Hourly Wage PIdcca8a72c543-37156-39404467

Keywords: Ashley | The Wellsville Group, West Seneca , Delivery Operations Coordinator, Administration, Clerical , Batavia, New York